As of October 24, 2019, doctors and other healthcare providers that write a paper script or prescription for controlled substances medications are required to electronically prescribe controlled substance drugs. Electronic prescribing, or e-prescribing, is a technology that lets doctors send prescriptions right to a pharmacy. Controlled substances are drugs that have a greater chance for misuse, according to state or federal government.
This means in most cases patients are no longer going to get a paper prescription or script for controlled substances. Doctors will send the patient's prescription electronically to the pharmacy the patient likes to use.
E-prescribing helps patients by reducing medication mistakes.
To make sure you will not have problems getting your controlled substance prescriptions, we recommend you:
- Ask your doctor and pharmacists how things will change with e-prescribing.
- Make sure your doctor knows what pharmacy you like to use.
- Talk to your doctor if you have a paper prescription that will be filled after October 24, 2019.
Patients who have more refills left on a controlled substance prescription can still get that medication refilled after October 24, 2019, without getting a new e-prescription from the doctor.
Patients who have questions or concerns about e-prescribing can contact the Patient Advocacy Program by emailing firstname.lastname@example.org or calling 844-377-7367 Monday through Friday 8:00 am to 4:00 pm.
Patient Advocacy Program
If you are a patient who is prescribed controlled substance medication and have abruptly lost access to care, please visit the
Patient Advocacy Program page.