Health Incident Management System (HIMS)

 The Department of Health, through the Bureau of Emergency Preparedness and Response, maintains an online Health Incident Management System (HIMS) to allow hospitals, long term care facilities, EMS agencies, health departments, and other partners in the Emergency Support Function 8 (ESF8) community to manage and share incident specific information. This platform has been adopted by the department and the regional Health Care Coalitions as the preferred platform to log incidents and provide notifications to key partners. The system also allows for the requesting and tracking of resources and patients during evacuations or Mass Casualty Incidents.

To access the commonwealth's HIMS platform, visit https://padoh-kc.org

For more information about the platform, or to register for access, please contact your Health Care Coalition's PHMC Regional Manager (for hospitals/long term care) or your EMS Preparedness Specialist (for EMS agencies) – scroll to the bottom to identify your region and contact information.

The Commonwealth's HIMS Platform is Changing

In the second half of 2021, the department will be working with our vendor (currently Juvare) to roll out a new HIMS platform. As this transition begins, more information and resources such as operations manuals, trainings, and other documents will be posted on this website. Additionally, a Frequently Asked Questions section (below) will be updated periodically in order to answer your questions regarding this transition.

Please contact your Health Care Coalition Chair or PHMC Regional Manager with other questions; they will forward the questions to the Bureau of Emergency Preparedness and Response.

Transition Frequently Asked Questions

Q: What is happening? Why is there a change?
A. Early in 2020, Juvare (a company that produces online incident management software) purchased Corvena (rebranding of the company Knowledge Center). Juvare conducted an assessment of the Corvena/Knowledge Center product to see if they would continue to support it, or if they would transfer clients to equivalent Juvare software. In early 2021, Juvare made the decision to transition their clients who are currently using the Corvena/Knowledge Center platform to the Juvare systems of eICS, EMTrack, and EMResource.

Q. What are these new platforms?
A. The Juvare systems are built in a modular basis, where Corvena/Knowledge Center was one platform. The components are eICS, which facilitates facility and multi facility incident command and incident response; EMTrack which facilitates patient tracking; and EMResource, which facilitates bed tracking. Each component of the Juvare platform has a "single sign on" feature, so the interaction between the three components will be seamless to the end user.

Q. When is this transition occurring?
A. Juvare will begin working with the department (who is the client and owner of these systems) in July, 2021. The transition and associated discussions, trainings, etc. will take place throughout the second half of 2021, with a tentative goal of full transfer to the new system by the end of the 2021 calendar year.

Q. What input do facilities have into the rollout of the new system?
A. The department has convened an advisory board made up of large hospital networks, independent hospital facilities, Long Term Care facilities, EMS agencies, and county/municipal health department representatives. A list of advisory board members can be found below. If you or your organization have comments or feedback, please contact your discipline's representative or your Health Care Coalition chair, co-chair, or PHMC regional manager.

Q. Where can I get log-in credentials or training on the new system?
A. As the rollout of the system continues, more information on access and training will be provided through this website and through your regional Health Care Coalition.

Q. What will happen to the data in Corvena?
A. Depending on how the Advisory Group and department choose to manage the transition, elements such as facility data, user data, etc. will transition over to the new platform. Incident data, logs, and other infoamtion will NOT transition over. However, Juvare will maintain this data for a significant period of time should facilities need to access records for documentation purposes. This process will be determined throughout the transition period.

Advisory Board Members

Page last updated 5/14/2021

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