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Risk and Crisis Communication Tools

General Resources

Lesson 1 - Communication Skills for Public Information Officers

Lesson 2 - Crisis Communications: Top 10 Planning Checklist

Lesson 3 - The Role of the Joint Information Center (JIC)

Lesson 4 - Using Message Maps

Lesson 5 - Working with the Media

Lesson 6 - Writing a Press Release

Lesson 7 - Nonverbal Communication

  •  Nonverbal Cues (Source: FEMA Effective Communication Independent Study)
  •  Nonverbal Communication (Source: NYC Dept. of Health and Mental Hygiene: Communicating in a Health Emergency)

Lesson 8 - Using Social Media