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Contact Information

Pennsylvania Department of Health
The Pennsylvania Department of Health, Division of Nursing Care Facilities, administers the Commonwealth contract to provide nurse aide registry services.
Division of Nursing Care Facilities
Room 526, Health & Welfare Building
625 Forster Street
Harrisburg, PA 17120

  • To inquire about the annotation of nurse aide registrations

Pennsylvania Department of Health Nurse Aide Registry and Nurse Aide Testing managed by Credentia
3 Bala Plaza West, Suite 400A
Bala Cynwyd, PA 19004

Registration and Scheduling Services: (800) 457-6752

  • Assistance in accessing your CNA365 account to schedule, reschedule, cancel an examination or to view your score report.
  • Request an excused absence
  • Obtain information regarding your examination

Registration and Scheduling Services Hours of Operation
Monday - Friday: 8:00 a.m. - 11:00 p.m. EST
Saturday: 8:00 a.m. - 5:00 p.m. EST
Sunday: 8:00 a.m. - 4:00 p.m. EST

Registry: (800) 852-0518

  • Clarify information about the Registry
  • Assistance in accessing your CNA365 account to change your current address or name once you are on the Registry, or to complete a renewal or reciprocity form.
  • Obtain information regarding reciprocity
  • Obtain information on continued enrollment on the Registry

Registry Hours of Operation
Monday – Friday 8:00 a.m. – 5:00 p.m. EST

Go to Credentia's website:  

  • Download a Candidate Handbook
  • View the Nurse Aide Practice Written Examination
  • Verify your status on the Registry
  • Find training information on accessing your CNA365 account and functionality. 

Pennsylvania Department of Education
The Pennsylvania Department of Education approves Pennsylvania nurse aide training programs.

Division of Postsecondary and Adult Education
333 Market Street
Harrisburg, PA 17126-0333
Hours of operation: 7:30 am - 4:00 pm

  • To obtain information regarding training requirements
  • To obtain a list of approved training programs

Credentia is responsible for registration, scheduling and administration of the NNAAP examination.

3 Bala Plaza West Suite 400A
Bala Cynwyd, PA 19004

(800) 457-6752
Monday – Friday 8:00 a.m. – 11:00 p.m. EST
Saturday 8:00 a.m. – 5:00 p.m. EST
Sunday 10:00 a.m. – 4:00 p.m. EST
Pennsylvania Department of Human Services
Long-Term Care Provider Services
P.O. Box 8025
Harrisburg, PA 17105
Hours of operation 8:00 am - 4:30 pm

  • To obtain information/assistance regarding federal regulations for reimbursement from nursing facilities to employed nurse aides
  • To acquire help with any discrepancies in eligibility for reimbursement
  • To provide test instruments, testing services and to transmit information to the Nurse Aide Registry