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​Want to File a concern or Complaint?


S
peak Up. We're Listening. 
If you have a concern or complaint, call 800-254-5164. 

 

Callers to the hotline may speak directly with Department of Health professional. If we are unable to take your call, please leave a voice message that includes the name of the facility, the specific issue related to care and services provided to residents/patients, and any details required for a thorough investigation to be completed.  Callers must leave their name and telephone number for staff to return the call. Identity will not be released to the facility by leaving contact information for a return call.  Regulatory complaints are also received in the division by: 

 

E-mail:  c-ncomplai@pa.gov

Online Complaint Form

 
 Fax:  717-772-2163   
 
 
Mail:             Contact:    Division of Nursing Care Facilities Director
                     Address:    Pennsylvania Department of Health
                                       Division of Nursing Care Facilities
                                       625 Forster St., Room 526, Health and Welfare Building
                                       Harrisburg, PA 17120-0701
 
 
 
Division of Nursing Care Facilities (DNCF) Field Offices:
 
 
Harrisburg DNCF Field Office
132 Kline Plaza, Ste. B
Harrisburg, PA 17104
Phone: 717-783-3790
Fax: 717-772-3641
 
 
Jackson Center DNCF Field Office
19 McQuiston Drive
Jackson Center, PA 16133
Phone: 724-662-6050
Fax: 724-662-6067
 
 
Johnstown DNCF Field Office
184 Donald Lane, Ste. 3
Johnstown, PA 15904
Phone: 814-248-3125
Fax: 814-248-3058
 
 
Lehigh Valley DNCF Field Office
4520 Bath Pike
Bethlehem, PA 18107
Phone: 610-861-2117
Fax: 610-861-2123
 
 
Lionville DNCF Field Office
110 Pickering Way P.O. Box 500 Exton, PA 19341
Phone: 610-594-8041
Fax: 610-594-9267
 
 
Norristown DNCF Field Office
1937 New Hope Street
Norristown, PA 19401
Phone: 610-270-3475
Fax: 610-270-1152
 
 
Pittsburgh DNCF Field Office
11 Stanwix Street Room 410 Pittsburgh, PA 15222
Phone: 412-565-2836
Fax: 412-565-2893
Scranton DNCF Field Office
100 Lackawanna Avenue
Scranton St. Office Bldg, Room 111
Scranton, PA 18503
Phone: 570-963-4331
Fax: 570-963-3415
Williamsport DNCF Field Office
1000 Commerce Park Drive, Ste. 112
Williamsport, PA 17701
Phone: 570-651-1040
Fax: 570-651-1043
 

We also receive referrals of complaints from other agencies associated with nursing homes. The Complaint Hotline is located in Harrisburg at our Central Office, where complaints are taken and forwarded to the appropriate field office for investigation. After a complaint is received, division staff will conduct an investigation.  When completed, the results of this investigation will be shared with the person who filed the complaint.  All on-site complaint surveys are unannounced.

 

For complaints regarding a Personal Care Home or Assisted Living Facility, call 877-401-8835.