Home Health Agency, Hospice, and End Stage Renal Dialysis (ESRD) Facility Complaints
Every health care agency or facility in Pennsylvania is responsible for providing safe and competent care. Whenever possible, you should discuss any complaints or concerns about your health care with the agency/facility administration. The agency or facility usually has a process for handling and resolving issues and complaints.
The Division of Home Health maintains a toll-free Home Health Hotline to receive complaints concerning the care provided by home health agencies, hospices and ESRD facilities. The toll-free number is accessible 24 hours a day, 7 days a week. During the course of normal business hours, hotline messages are retrieved daily. During off-hours and non-business days, callers should leave a message on the answering machine. When leaving a message, the caller should speak clearly and include the following information:
Their name and telephone number including area code
The name of the home health agency
The nature of the complaint
Calls are returned the next business day.
The toll-free number is 1-800-254-5164.