RISK AND CRISIS COMMUNICATION TOOLS
The Pennsylvania Department of Health partnered with Dr. Vincent Covello of the Center for Risk Communication and Drexel University School of Public Health Center for Public Health Readiness and Communication to produce a number of risk and crisis communication tools. These videos, featuring Dr. Covello, include topics such as communication skills for public information officers, message mapping, writing a press release, nonverbal communication, the joint information center, working with the media and using social media in disasters. Videos and additional resources accompany them.
Risk and Crisis Communication Tools
Social media message library
The Pennsylvania Department of Health has recently worked with the Drexel University School of Public Health Center for Public Health Readiness and Communication to develop a number of social media messages.
This resource features message templates for
Twitter, Facebook and Instagram, and includes content relevant to the
preparedness, response and recovery phases of at least 20 different public health
disaster scenarios. It also features distinct messages that target the unique
needs of individuals with access and functional needs, including those with
physical disabilities and communication difficulties. The messages have been
reviewed by subject matter experts in hazard content areas and in public health
risk communication. They were designed to help public information officers and
other spokespersons create and deliver timely, accurate and consistent
information that will likely be needed during a public health emergency.
These messages are prepared for:
Want some background information on how to use this library? These tips will help you learn how to effectively communicate using social media during an incident.
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